Frequently Asked Questions
Everything you need to know about shopping at A Bathing Ape
How can I ensure my BAPE product is authentic?
Every authentic BAPE item features specific security labels, including a sleeve tag with the 'Ape Head' logo and a wash tag with a unique gold foil hologram. We recommend purchasing exclusively through our official website or authorized retailers to guarantee authenticity.
What is your shipping policy for international orders?
We offer worldwide shipping via premium couriers. Delivery times typically range from 5 to 10 business days depending on your location. Please note that international customers are responsible for any customs duties or import taxes incurred.
How do BAPE sizes run compared to other brands?
BAPE apparel generally follows Japanese sizing, which tends to run smaller than US or EU standard sizing. We recommend sizing up by one full size for a standard fit, or checking the specific size chart provided on each product page.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the items are in their original, unworn condition with all tags and 'BAPE' packaging intact. Final sale items and limited-edition collaborations may be exempt from returns.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is confirmed, we are unable to make modifications or cancellations. Please review your cart carefully before finalizing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely encrypted to protect your financial information.